Help & FAQs
TEXTILUX Customer Support Policy and FAQ
Welcome to TEXTILUX Customer Support
ECLIPTIC ICN LIMITED (TEXTILUX trading name), registered at:
18 Mallow Street Upper, Limerick, LIMERICK, V94N12Y, Ireland (registration number: 711291),
provides comprehensive support to customers of the online store www.elitetextiless.com.
Our advantages:
✅ Free shipping within the EU for orders over €100
✅ 90 days for return of goods
✅ Quality guarantee on all products
✅ Secure payments through PCI DSS certified systems
1. Payments and financial security
1.1. Unrecognized payments
When placing an order, your bank may temporarily reserve funds. This is not a write-off, but an authorization of payment.
If the order is cancelled: the bank will return the funds within 3-5 working days (the period depends on the bank).
Important: To speed up the process, contact your bank.
1.2. Fraud protection
Never provide card details by phone or email.
All payments are processed through secure gateways (Visa, Mastercard, PayPal).
In case of suspected fraud:
✉️ security@elitetextiless.com
☎️ +353 61 123 456
2. Return and exchange of goods
*Complies with EU Directive 2011/83/EC*
2.1. Return conditions
Term: 90 days from the date of receipt.
Free return: The first return in each order.
Products that cannot be returned:
Underwear, hygiene products.
Personalized products.
Products damaged due to the fault of the customer.
2.2. Return process
Log in to your Personal Account.
Select an order → “Make a return”.
Specify the reason and attach a photo (for damaged goods).
Receive a return label and send the parcel via DHL/UPS.
Refund:
To the card: 5-14 business days.
To the TEXTILUX balance: instantly.
3. Delivery and tracking
3.1. The status is “Delivered”, but the parcel has not been received
Check the delivery address in the order.
Inspect the places near the door/mailbox.
Ask your neighbors/colleagues.
If the parcel is not found:
✉️ support@elitetextiless.com
3.2. Missing or damaged goods
Are there missing items? The order could have been split into several parcels.
Damage? Make a return with photo evidence.
4. Data Security
Complies with GDPR
4.1. Personal data protection
Data is stored in encrypted form.
We do not share information with third parties without consent.
Full text: Privacy Policy.
4.2. Security tips
🔐 Use two-factor authentication.
📧 Do not click on links from suspicious emails.
5. Contacts
For quick assistance:
Chat on the website (24/7).
Email: support@elitetextiless.com.
Phone: +353 61 123 456.
Legal address: ECLIPTIC ICN LIMITED, 18 Mallow Street Upper, Limerick.
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✨ Buy with confidence! TEXTILUX guarantees:
100% original products.
Free shipping on orders over €100.
Support in 12 languages.
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