payment and return of goods
1. Introduction
This Payment and Return Policy (hereinafter referred to as the “Policy”) governs the processes related to the payment for goods and the return of products purchased in the online store of textile products ECLIPTIC ICN LIMITED, accessible at http://www.elitetextiless.com. Our goal is to provide our customers with high-quality goods and services, as well as to provide the most convenient conditions for returns and exchanges.
2. General information about the company
Company name: ECLIPTIC ICN LIMITED
Office address: 18 Mallow Street Upper, Limerick, LIMERICK, V94N12Y, Ireland
Company registration number: 711291
3. Payment terms
Payment for goods purchased in the online store is carried out through several available methods, such as credit and debit cards (Visa, MasterCard, American Express), PayPal and other electronic payment systems. All payments are processed using trusted payment gateways to ensure safety and protect our customers’ personal data.
The entire payment process takes place on a secure page and we never store your card details. When placing an order, please ensure that all information is entered correctly, including the delivery address and contact details.
4. Prices and taxes
All product prices are in Euros and include VAT (Value Added Tax) as per Irish and European Union laws. We aim to ensure that all descriptions and prices are up to date but reserve the right to make changes. If the price of an item changes after you have placed your order, we will notify you before processing it.
5. Delivery of goods
We deliver throughout Ireland and overseas. Delivery times will vary depending on the delivery method you choose and your location. Once your order has been processed, you will receive a notification with a tracking number, allowing you to monitor the status of your parcel.
6. Return Policy
As we care about our customers’ satisfaction, we offer a refund or exchange option in accordance with Irish and European Union law. The terms of return include the following:
Return Period: Customers may return goods within 14 days of receipt of their order, by notifying us of their intention to return the goods.
Item Condition: Returned goods must be in their original condition, undamaged, unused and with tags attached.
Completing the Return Form: Before returning an item, please complete the returns form, which is available on our website. We recommend that you keep a copy of this form for your records.
7. Return Policy Exceptions
Some items may be excluded from the returns policy for health and safety reasons, such as underwear and swimwear, if they have been opened after receipt. Please read the description of each item before purchasing.
8. Refunds
Refunds will be made within 14 days of receipt and inspection of the returned item. Refunds will be made using the same method used to pay. We will notify you via email regarding the refund status.
9. Contacting Us
If you have any questions regarding your payment or return of items, please contact our customer service:
Email: mailto:support@elitetextiless.com
Phone: +353 (0) 1234 5678 (temporary opening hours: Mon-Fri 9:00 to 17:00 local time)
10. Final Provisions
This Policy may be updated periodically and any changes will be posted on our website. We encourage you to check this section regularly for updated information. By using our website, you agree to this Policy.
11. Frequently Asked Questions (FAQ)
For your convenience, here are some frequently asked questions that may help you with the return process:
How can I track the status of my return?
You can track the status of your return by logging into your account on our website. You will also receive an email notification once your return has been processed.
The size is not right for me. Can I exchange the item?
We do not offer exchanges, but you can return the item and place a new order in the correct size.
What should I do if the item I received is damaged or incorrect?
If you have received a damaged or incorrect item, please contact our customer service as soon as possible and we will try to resolve the issue by offering a refund or replacement.
Can I return the item without the packaging?
We recommend that you return items in their original packaging to ensure their safety during transit. However, if the packaging has been lost, we will still accept the return as long as the item meets the other criteria.
12. Protection of your data
We value your privacy and are committed to protecting your personal data. All information you provide during the purchase and return process will be used strictly in accordance with our Privacy Policy. In addition, we take all necessary measures to ensure the security of your personal information.
13. Legal Information
This Return Policy is governed by the laws of the country in which ECLIPTIC ICN LIMITED is registered. Any disputes arising out of or in connection with this Policy will be considered in the relevant courts.
14. Feedback
We value your opinion! If you have any suggestions or feedback regarding our Return Policy or our service, do not hesitate to inform our support team.
We are proud of the quality of our products and services and hope that you will have a positive shopping experience with ECLIPTIC ICN LIMITED. We strive to offer the best experience to our customers and do everything possible to make your shopping experience as enjoyable and stress-free as possible.
If you have any additional questions or would like to know more about specific aspects of our policy, please do not hesitate to let us know!
Thank you for choosing the online store of textile products TEXTILUX – ECLIPTIC ICN LIMITED and we look forward to a long-term and mutually beneficial relationship!