public offer
Public Offer Policy of the TEXTILUX online store
1. Introduction www.elitetextiless.com
This Public Offer Policy regulates the conditions under which customers can make purchases through the TEXTILUX online store located at www.elitetextiless.com. The Policy is valid from the moment of its publication and is available to all users of the site. Each user, making a purchase on the site, accepts the terms of this Policy and agrees with them.
2. General information about the seller
Seller: ECLIPTIC ICN LIMITED
Office address: 18 Mallow Street Upper, Limerick, LIMERICK, V94N12Y, Ireland
Company number: 711291
3. Subject of the offer
This Policy is considered a public offer and is an offer to an indefinite number of persons to purchase goods presented on the TEXTILUX website. Placing an order on the site is an acceptance of this offer and entails obligations for both the buyer and the seller.
4. Acceptance terms
Acceptance of this public offer occurs when the buyer completes the order procedure and confirms their intentions by clicking the “Place an order” button. After that, the seller and the buyer consider themselves mutually bound by the terms of this offer.
5. Prices and payment
The prices of the goods are determined by the seller on the website and are subject to change without prior notice. The prices indicated include all taxes, fees and mandatory payments. Payment is made in the following ways: bank cards, electronic payments and other methods indicated on the website. All transactions are processed in a secure environment.
6. Delivery of goods
The seller delivers goods to the countries of the European Union and to some other regions. The terms and cost of delivery depend on the selected delivery method and are indicated on the website. The seller is not responsible for delays caused by third parties or force majeure.
7. Rights and obligations of the parties
Rights and obligations of the seller:
Obligation to ensure the availability of goods in stock and their compliance with the descriptions.
Obligation to send the order within the specified time frame.
The right to change the terms of sale and pricing policy, while the changes do not affect the orders placed.
The right to cancel the order in case of incorrect information about the product or unavailability of the product.
Rights and obligations of the buyer:
The obligation to provide accurate information about yourself when placing an order.
The right to receive information about the product before purchasing.
The right to return the product in accordance with the legislation of the European Union and the terms of return set out on the website.
8. Return and exchange of goods
The buyer has the right to refuse the purchase within 14 days from the date of receipt of the goods, in accordance with the legislation of the European Union. Return is possible if the goods have not been used, their original appearance and packaging are preserved. To arrange a return, the buyer should contact the support service, indicating the reason for the return and the order number.
9. Privacy Policy www.elitetextiless.com
All personal data collected during registration or order placement are protected in accordance with the GDPR (General Data Protection Regulation). The seller undertakes to use and store the personal data of buyers only for the purposes related to the fulfillment of obligations under this offer.
10. Limitation of Liability
The seller is not liable for any loss or damage arising from the use, inability to use or unavailability of the goods. The seller is not liable for lost profits, indirect or incidental damages.
11. Final Instructions
This Public Offer Policy may be changed without prior notice. All changes come into force from the moment they are published on the TEXTILUX website. In the event of disputes, the parties shall seek to resolve them through negotiations. If an agreement is not reached, disputes shall be considered in the competent court of Ireland.
By purchasing goods in the TEXTILUX online store, the buyer confirms that he/she has read the terms of this Public Offer Policy and accepts them.
Contact information:
If you have any questions or suggestions regarding this Policy or our services, please contact us by email: mailto:support@elitetextiless.com or call support.
12. Ordering procedure
For the convenience of customers, the TEXTILUX online store offers a simple and intuitive ordering process. To make a purchase, the customer simply selects the desired products, adds them to the basket and proceeds to checkout. At each stage of the process, the customer will be asked to go through several steps:
Selecting a product: After selecting the desired product, the customer can view the description, specifications, and price.
Adding to cart: Selected products are added to the cart, allowing the customer to continue searching or proceed to checkout.
Registering or logging in to an account: Customers can register or log in to an existing account to simplify future purchases.
Filling in the details: The customer must fill in the contact information and delivery address. This information is necessary for the correct processing of the order and delivery.
Choosing a payment method: After entering the address, the customer selects a payment method available on the website and confirms the order.
13. Feedback and reviews
The TEXTILUX online store always welcomes customer reviews of products and services. Customers can leave their comments after completing a purchase, which will help other potential buyers make an informed choice. The seller strives to accept constructive criticism and use it to improve the quality of its products and services. Feedback can be left through special forms on the website or by e-mail.
14. Loyalty program
In order to increase customer satisfaction, the TEXTILUX online store may offer a loyalty program that includes discounts, bonuses and special offers for regular customers. Participation in the program usually requires registration and may provide customers with the opportunity to accumulate points for each purchase, which can then be used to receive additional discounts or gifts.
15. Frequently asked questions (FAQ)
To simplify the process of contacting support and obtaining information, the TEXTILUX website may have an FAQ section, which will contain answers to the most common customer questions. This section will include information on delivery methods, return options, payment rules and other important aspects that will help customers quickly find the information they need.
16. Social networks and news
TEXTILUX actively maintains contact with customers through social networks, where they can find up-to-date updates on new arrivals, promotions and special offers. By subscribing to the online store’s pages on social networks, customers will be the first to learn about new products and receive exclusive discounts.
17. Product samples
For the convenience of customers, the online store can provide the opportunity to order samples of fabrics or materials. This is especially important for customers who want to evaluate the quality and appearance of the product before the final purchase. The sample ordering system can be designed so that customers can easily select and order samples, which simplifies the selection process.
In conclusion, the TEXTILUX online store strives to provide a high level of quality in serving its customers. All the described points and services create comfortable conditions for shopping and make interaction with the store more personal and satisfying. Our goal is not just selling products, but creating long-term relationships with customers based on trust and quality. Each client is important to us, and we are ready to do everything possible to ensure that each visit to our store leaves only positive emotions.
Seller: ECLIPTIC ICN LIMITED
Office address: 18 Mallow Street Upper, Limerick, LIMERICK, V94N12Y, Ireland, Company number: 711291